We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@maleskin.co.uk. If your return is accepted, we’ll send you our warehouse address details. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at sales@maleskin.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Incorrect Address Information

If you have provided the wrong address information at the point of your order placement, please notify us immediately in order to give us the best possible chance of updating your shipping label prior to dispatch. Please Note: MaleSkin is not responsible for the return and re-shipment of any goods that have been sent to an incorrect delivery address provided by a customer. Whilst we will always be as helpful as possible, we cannot be held responsible for address errors.

We want you to shop with confidence. Please read our updated refund and returns policy below.

Faulty Products

• If your item is faulty, we will cover the cost of return postage.

• Once the fault has been confirmed, you will be offered a replacement or full refund.

Change of Mind Returns

• If you change your mind, return postage costs are the responsibility of the customer.

• Refunds will exclude the original postage cost.

• For orders that qualified for free postage, our original shipping costs will be deducted from your refund.

Damaged or Unacceptable Products

• Damaged or unacceptable products must be returned to us before a refund can be issued.

• All returned items are assessed prior to processing a refund.

• Where applicable, items must be returned to the relevant brand or supplier before we can complete your refund.

Orders Cancelled After Dispatch

• If you cancel an order after it has been dispatched, you are responsible for returning the item(s) to us.

• If your order qualified for free postage, our original shipping costs will be deducted from your refund.